Frequently Asked Questions
WHAT IS THE ONE YEAR TOUCH UP GUARANTEE?
Extra Mile Painting offers this guarantee to all interior painting customers. Extra Mile Painting will return and touch up scuffs and marks (within reason) in areas painted by us within the past year. We will even repaint traffic areas for 2 years following the initial painting. It is the responsibility of the customer to call and set up a day for the work to be completed, although reminders are sent to customers via email. Touch-up work will be performed free of charge. Additional charges apply only for work that exceeds specifications and only upon consent. The customer is responsible for safeguarding the paint leftover from the initial painting. This includes noting the type, color and finish of the paint used if leftover paint is no longer available. Remember to store all paint at room temperature and ensure it is properly sealed.
The One Year Touch-Up Policy is transferable to new home owners. As a benefit to the new home owners, Extra Mile Painting will also offer a touch-up after moving in. Every residential interior painting service completed by Extra Mile Painting is accompanied by a one year touch-up guarantee. This service is offered only during December, January and February of the following year and subject to the same conditions as the One Year Touch Up Guarantee. We continue to strive to make our customers in the Naperville and surrounding Chicagoland areas satisfied with Extra Mile Painting long after the job is done!
ARE YOU LICENSED AND INSURED?
Yes, we are licensed with the state of Illinois, and we are insured by Rockford Mutual Insurance. Confirmation of insurance can be secured by calling 630.268.1600.
WHAT ARE YOUR WORKING HOURS FOR DAYS OF PAINTING?
We usually arrive on the job between 8-8:30am, and finish between 4-5pm. Start and finish times are flexible and can be scheduled according to your needs.
DOES SOMEONE NEED TO BE PRESENT WHILE YOU ARE WORKING?
It’s up to you! A majority of the time home-owners are not present while we are on site, but this is a personal preference based on the individual.
ARE THERE ANY RISKS TO MY CHILDREN OR PETS FROM EXPOSURE TO PAINT?
No! Extra Mile Painting does not use lead-based paint. Instead use low-odor latex paint which eliminates the risk with both people and pets.
CAN WE USE PAINT OTHER THAN SHERWIN WILLIAMS OR BENJAMIN MOORE?
Yes, Homeowners can provide paint other than Sherwin Williams or Benjamin Moore. Please just let us know during the estimate that you will be providing the paint. The most important thing is using the right product for the right application.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept checks, cash, money orders, and all major credit cards.
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